Refund policy
Return & Refund Policy
At Choiceon, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
🔄 Returns
Due to the nature of beauty and skincare products, we do not accept returns on items that have been opened, used, or tampered with.
We only accept returns if:
The product was damaged, defective, or incorrect upon delivery
The issue is reported within 48 hours of receiving the order
To request a return, please contact us with:
Your order number
Clear photos or video showing the issue
💰 Refunds
Once your request is reviewed and approved:
Refunds will be processed to the original payment method
Refund processing may take 5–10 business days, depending on your bank or payment provider
Shipping charges (if any) are non-refundable, unless the error was from our side.
❌ Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used products
Products damaged due to misuse
Items reported after 48 hours of delivery
Sale or promotional items (unless damaged)
📦 Damaged or Incorrect Orders
If you receive a damaged or incorrect product:
Contact us within 48 hours of delivery
Provide clear proof (photos/videos)
We will offer a replacement or refund, as applicable
🏠 Incorrect Address
Choiceon is not responsible for refunds if the delivery address or contact details provided by the customer are incorrect.
📞 Contact Us
For return or refund requests, please contact us at:
📧 salmanjaved637@gmail.com
📱 +971505956357
📌 Policy Updates
Choiceon reserves the right to update or modify this policy at any time without prior notice.